[July 1st, 2021] Due to recent changes in international trade within the EU we have temporarily ceased shipping to the following countries (Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Portugal, Romania, Slovakia, Slovenia). We apologise for any inconvenience this may cause and will be working towards resuming our trade to these locations in the future.

Due to new COVID-19 restrictions & BREXIT Transition period ending you may see some changes when you shop on Avoca.com.

* Brexit Impacts
Customers shipping to the United Kingdom, may notice delays in expected delivery times. Please be aware, orders shipping to the United Kingdom, that are valued over £135 are subject to tax & duty as per local laws and legislation. If your order exceeds £135, you will be notified by our international courier partner DHL. The amount owed will be payable by the person receiving the goods upon delivery by DHL. If the tax and duty fees exceed a value of £100, DHL will contact you in advance before they deliver to your door. Any returns from the UK may incur costs including transport costs, as well as any associated import fees or customs where applicable. These costs will be payable by the person returning the goods.  

* COVID-19 Updates
Our online store is fully operational. Please keep in mind that due to the current circumstances and high order volumes, we may have some delays in our estimate delivery time. For further information click here.

Worldwide Delivery

Please select your shipping destination from the drop menu below to see your shipping cost and estimated delivery time.

*All delivery days are an estimate but are based on our current delivery success rates.

*Avoca Hampers: All Hampers are excluded from the Free Shipping Offer. Due to shipping restrictions we are limited to the countries we can ship these items to, please read the product page for each Hamper carefully before completing the sale.

How quickly will I receive my order?

All orders placed Monday - Thursday are dispatched within 24-48hrs from your purchase date and time.

For orders placed Friday - Sunday please allow 48-36hrs for dispatch.

Most packages are delivered within 5 business days of their dispatch. Normally all products on our website are held in stock, but on the rare occasion that an item is out of stock, we will contact you with the expected delivery time. Once your order is dispatched, you will receive an email from us with a tracking number.

* Online Dispatch working hours is Monday to Friday, closed all public holidays.

* Order processing may take longer during busy periods such as Christmas, Black Friday/Cyber Monday and during Sales.

What are the normal delivery times?

We deliver from Monday-Friday (excluding Public Holidays).

Can I track my delivery?

Yes. Please review your email confirmations to validate the courier selected.

For orders shipped using  DHL click here.

For orders shipped using DPD click here.

**Please note, it may take up to 24-48 hrs after you've order for your tracking number to appear in the couriers system.

Do I have to sign for my order?

Yes, you will need to sign for your package.

How will I know that my order is ready to be delivered?

We'll send you a text message to let you know when your order is out for delivery (as long as you have provided your mobile phone number).

What happens if I am not available when you try to deliver my order?

If you are not at home to accept the delivery, we'll leave a card with the courier's contact details. You can then give them a call to re-arrange delivery or arrange to collect your order.

What should I do if I haven't received my order, or I have a problem?

Please allow 1-5 days to receive an order, if your parcel hasn't arrived after this time period please contact our Customer Service team.
Email: online-avoca@avoca.com or Phone: +353 1 2746996

Is my order subject to duty payments and customs?

All orders dispatched outside the EU are sent free of any Irish taxes. Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. **Please be advised that you can also read this information during the checkout process by clicking 'Tax & Duties May Apply' before you complete your purchase. 

For example: For the following Non-EU countries, if the order value is over the following threshold, charges may apply. US is $800, Canada is $20, and AU is $1000.

The recipient of the products is responsible for all customs formalities for their export and import and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who ordered them, will receive a separate request for payment of these charges.

If you're ordering products to be delivered to someone else, please make sure they're aware they will be responsible for any additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there. Any returns from countries outside the European Union (EU) may incur costs including transport costs, as well as any associated import fees or customs where applicable. These costs will be payable by the person returning the goods. Please see our returns policy for more details.  

Returns & Exchange Policy

Christmas Season Returns & Exchanges Policy

During the Christmas season, we extend our normal 30 day return policy to 45 days. Items shipped by Avoca.com between the first week of November to the end of December may be returned for a full refund up until 45 days from the purchase date. All items are subject to our regular return/exchange guidelines. This extension is only valid on full priced items, for sale items any refund or exchange must take place within the 14 day return policy for sale items.

What Is Avoca's Returns or Exchange Policy?

Items must be returned or exchanged within 30 days of purchase (For sale items, any refund or exchange must take place within 14 days of purchase). Any returned or exchanged goods must be unused/unworn and in the same condition as it was when you received it, item must include all attached tags/ labels and be in its original packaging. The cost of returning unwanted items or exchanging an item is at your expense and as we do not offer a collection service you should use your own carrier. We highly recommend that you use a carrier who can give you a "proof of posting", as until the parcel is received by us, it will remain your responsibility.

* If you choose to exchange an item, we are more than happy to do so for you, however, the cost of shipping the new item back to you is at your expense. Please note: There is no exchange or returns on earrings. This is for hygiene reasons and does not affect your statutory rights.

*Free In-Store Returns: If local, you can return any item to an Avoca retail shop (excluding the airport T2 location), please be aware for orders purchased using Paypal, stores will only be able to issue an Avoca gift card as a refund. 

** Returns from countries outside the EU (UK included): Orders returning to Avoca from any country outside the European Union (UK included) may be subject to tax/duty charges. If you're looking to return/ exchange your order please contact us in advance of returning your item.
Email online-avoca@avoca.com or phone us +353 1 274 6996.

How Do I Return or Exchange Unwanted Items?

1. Simply complete the Avoca Online Returns Form included with your order to ensure we are able to quickly process your return or exchange, include this form with your return items. If you are missing the form you may find it here Return Form
2. Make sure that all returned or exchanged items are unused/unworn. Any items returned should be in the same condition as it was when you received it. Must include all tags or labels and be in its original packaging.
3. The cost of returning unwanted items or exchanging an item is at your expense and we highly recommend that you use a carrier who can give you a "proof of posting", as until the parcel is received by us, it will remain your responsibility.
4. Post parcel back to us. Our address for returns is as follows:

Avoca Online Store, Unit 1
Riverside Business Park
Rathnew, Co Wicklow
Ireland, A67N732

My Item Was A Gift, So I Don't Have The Order Number. What Should I Do?

We are happy to help. Please contact us in advance of returning your item.
Email online-avoca@avoca.com or phone us +353 1 274 6996.

How Do I Return A Faulty / Incorrect Order?

If the product you received is faulty or you received the wrong item, please contact us in advance of returning your item.
Email online-avoca@avoca.com or phone us +353 1 274 6996.

When Will I Receive My Refund?

Please allow up to 21 days for refunds to show up on your account. We will refund you by the same method the original payment was received. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address.

Additional Information:

The value of returns, exchanges or refunds is the value of the item at the time of purchase. Gift Cards are treated like cash and are exempt from the returns policy.

For more information, please email online-avoca@avoca.com

Contact Details

For online or corporate order queries please contact our online customer service team
Tel: +353 1 274 6996
Email: online-avoca@avoca.com

Avoca Online Store
Unit 1
Riverside Business Park
Rathnew
Co Wicklow
Ireland
A67N732

For all in-store customer service queries, please contact our customer service team.
Email: customer-services@avoca.com

If you’d like to contact a store or café, please find our list of locations HERE.

For all other queries please contact Avoca Head Office
Tel: +353 1 274 6900
Email: reception-avoca@avoca.com

Avoca Head Office
Kilmacanoge
Bray
Co. Wicklow
A98 PSP3